Responsible Gaming
Introduction to Responsible Gaming
At Mountain Radio, we believe that online casino gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. Gambling always carries risk, and the odds are designed to favour the house. Please gamble only with money you can afford to lose.
We are committed to promoting responsible gaming practices and supporting our players in New Zealand.
Age Verification
Online casino gaming in New Zealand is restricted to individuals aged 18 years and older. All players must verify their age before accessing any casino platforms. It is illegal for minors to participate in gambling activities.
If you are under 18, please do not attempt to gamble. If you are a parent or guardian concerned about a young person's gambling, contact support services listed below.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of these warning signs:
- Spending more money or time gambling than intended
- Chasing losses by gambling more to try to recover money lost
- Hiding gambling activities from family or friends
- Experiencing anxiety, stress, or mood changes related to gambling
- Neglecting work, study, or family responsibilities due to gambling
- Borrowing money or using credit to fund gambling
- Feeling a constant urge to gamble or return to gambling
- Failed attempts to reduce or stop gambling
- Using gambling to escape problems or difficult emotions
- Experiencing financial difficulties as a result of gambling
If you recognise any of these signs in yourself or someone you know, help is available.
Self-Help Tools & Controls
Most reputable online casinos offer tools to help you gamble responsibly:
- Deposit Limits: Set a maximum amount of money you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount of money you are willing to lose
- Reality Checks: Receive reminders during your gaming session about how long you have been playing and how much you have spent
- Time Limits: Set automatic session time limits to restrict continuous play
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing a casino account
- Account Pause: Take a break from gambling for a set period
We encourage you to use these tools as part of your responsible gaming strategy. Always use them in addition to seeking professional support if needed.
Support Organisations in New Zealand & Worldwide
New Zealand
- Problem Gambling Foundation (Aotearoa New Zealand)
Phone: 0800 664 262 (free, confidential)
Website: www.pgf.nz
Email: [email protected]
Provides free counselling, support groups, and resources for problem gamblers and their families. - Gamblers Anonymous Aotearoa
Website: www.gamblersanonymous.org.nz
Free peer-support meetings for people experiencing gambling problems.
International Support Services
- Australia – Gambling Help Online
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 - United Kingdom – GamCare
Website: www.gamcare.org.uk
Phone: 0808 8020 133 - United Kingdom – GamStop (Self-Exclusion Scheme)
Website: www.gamstop.co.uk
Self-exclusion tool for UK-licensed operators. - Canada – Responsible Gambling Council
Website: www.responsiblegambling.org - United States – National Council on Problem Gambling
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700
If You Need Help
Please reach out. Problem gambling is treatable, and support is available. Seeking help is a sign of strength, not weakness.
If you or someone you know is struggling with gambling, contact the Problem Gambling Foundation (Aotearoa New Zealand) today:
Phone: 0800 664 262 (free, 24/7)
You can also speak with a counsellor at one of the support organisations listed above. Services are confidential, free, and available to help you take control of your gambling.
Remember: Gambling should be fun. If it stops being fun, it's time to seek help.